Returns & Exchanges

Returns & Exchanges Items purchased online can be returned for a refund or exchange within 14 days. Please also include the dispatch note (Packing Slip) sent with the order and fill in the details overleaf. Items should be returned in their original saleable condition including tags and packaging. Please do not stick or write anything [...]

Returns & Exchanges

Items purchased online can be returned for a refund or exchange within 14 days. Please also include the dispatch note (Packing Slip) sent with the order and fill in the details overleaf. Items should be returned in their original saleable condition including tags and packaging. Please do not stick or write anything on the shoe box. Customers returning shoes outside the 14 day period will be given online store credit to use against their next purchase. Please see below parcel returns options. Please allow up to 10 working days for returns to be processed from the day of receipt.

* Delivery charges may apply for orders under a certain value depending on your country.

Please see below parcel returns options by country:

IRELAND

Returns purchased within the Republic of Ireland.

Visit Here – Return your parcel for only €4.50 or have it collected for €8.05. Simply visit AnPost Returns and select Cinderella Shoes from the retailer list. Follow the instructions to print your postage label, attach the label and drop off at your local post office. The post office will give you a receipt/parcel tracking code – To track a parcel return go to here

NORTHERN IRELAND

Returns purchased within Northern Ireland

To return items purchased online please use the below returns address

Courier Service: Please ensure that the parcel is returned using a tracked service and retain your tracking information.

CINDERELLA RETURNS ADDRESS

Cinderella Shoes Returns
OOH98220080
OOHPod
Finegans Road
Jonesborough
BT35 8YY
Northern Ireland

 For further information, please download the Returns Slip here 

UNITED KINGDOM

Returns purchased within the United Kingdom

To return items purchased online please use the below returns address

Courier Service: Please ensure that the parcel is returned using a tracked service and retain your tracking information.

CINDERELLA RETURNS ADDRESS

Cinderella Shoes Returns
OOH98220080
OOHPod
Finegans Road
Jonesborough
BT35 8YY
Northern Ireland

 For further information, please download the Returns slip here

EUROPE

European countries only.

To return items purchased online please use the below returns address

Courier Service: Please ensure that the parcel is returned using a tracked service and retain your tracking information.

CINDERELLA RETURNS ADDRESS

Cinderella Shoes Returns
Block E2, Acorn Business Park,
Rathangan, Co Kildare,
R51 N627,
Ireland.

 For further information, please download the Returns slip here

USA / CANADA RETURNS

To return from USA / Canada

To return items purchased online please click on the link and follow the steps
https://cinderellashoes.ezireturns.com/

Courier Service: Please ensure that the parcel is returned using a tracked service and retain your tracking information.

 For further information, please download the Returns slip here

AUSTRALIA / NEW ZEALAND

To return from Australia / New Zealand. 

To return items purchased online please use the below returns address

Courier Service: Please ensure that the parcel is returned using a tracked service and retain your tracking information.

CINDERELLA RETURNS ADDRESS

Cinderella Shoes Returns
OOH98220080
OOHPod
Finegans Road
Jonesborough
BT35 8YY
Northern Ireland

 For further information, please download the Returns slip here

REST OF THE WORLD

Rest of the World Countries please read here. 

To return items purchased online please use the below returns address

Courier Service: Please ensure that the parcel is returned using a tracked service and retain your tracking information.

CINDERELLA RETURNS ADDRESS

Cinderella Shoes Returns
Block E2, Acorn Business Park,
Rathangan, Co Kildare,
R51 N627,
Ireland.

 For further information, please download the Returns slip here

Refund Timelines

Once your parcel is received and reviewed by our returns department the form of payment used to pay for the item will be refunded within 2-7 days. It is important to note that some banks may take longer than 7 days to process your refund. Please allow 14 days from date of return to receive your refund from Cinderella Shoes. In the unlikely event that your card is not refunded on time, please contact our Customer Service team at queries@cinderellashoes.com The cost of returning the item(s) to Cinderella Shoes is not refunded. This does not affect your statutory rights.