Returns & Exchanges

Returns & Exchanges Items purchased online can be returned for a refund or exchange within 14 days. Please also include the dispatch note (Packing Slip) sent with the order and fill in the details overleaf. Items should be returned in their original saleable condition including tags and packaging. Please do not stick or write anything [...]

Returns & Exchanges

Items purchased online can be returned for a refund or exchange within 14 days. Please also include the dispatch note (Packing Slip) sent with the order and fill in the details overleaf. Items should be returned in their original saleable condition including tags and packaging. Please do not stick or write anything on the shoe box. Customers returning shoes outside the 14 day period will be given online store credit to use against their next purchase. Please see below parcel returns options. Please allow up to 10 working days for returns to be processed from the day of receipt.

Please see below parcel returns options by country:

IRELAND

Returns purchased within the Republic of Ireland.

Visit Here – Return your parcel for only €4.50 or have it collected for €8.05. Simply visit AnPost Returns and select Cinderella Shoes from the retailer list. Follow the instructions to print your postage label, attach the label and drop off at your local post office. The post office will give you a receipt/parcel tracking code – To track a parcel return go to here

NORTHERN IRELAND

Returns purchased within the Republic of Ireland.

To return items purchased online please use the below returns address

Courier Service: Please ensure that the parcel is returned using a tracked service and retain your tracking information.

CINDERELLA RETURNS ADDRESS

Cinderella Shoes Returns,
Block E, Acorn Business Park,
Rathangan,
Co Kildare,
R51 DC97,
Ireland

 

UNITED KINGDOM

Visit our return portal

Please visit – cinderellashoes.ezireturns.com to return your order.

Fill in the necessary details about your order in our returns portal.

EUROPE / REST OF THE WORLD

Is your country listed here? If so please use our return portal – Click here

Australia
Austria
Belgium
Bulgaria
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Italy
Latvia
Lithuania

Luxembourg
Malta
Mexico
Netherlands
New Zealand
Norway
Poland
Portugal
Romania
Slovak Republic
Slovenia
Spain
Sweden
Switzerland
UK
USA
UAE – Arab Emirates

Please visit – cinderellashoes.ezireturns.com to return your order.

Fill in the necessary details about your order in our returns portal.

EUROPE / REST OF THE WORLD
(COUNTRY NOT LISTED)

There are 2 ways to return items purchased online with Cinderella Shoes

OPTION 1

To return items purchased online please use the below returns address

By Post: Return your parcel to the returns address below and please ensure that parcel is returned using a tracked service and retain your proof of postage.

RETURNS ADDRESS

Cinderella Shoes Returns,
B
lock E, Acorn Business Park,
Rathangan,
Co Kildare,
R51 DC97,
Ireland

OPTION 2

To return items purchased online please use the below returns address

Courier Service: Please ensure that the parcel is returned using a tracked service and retain your tracking information.

CINDERELLA RETURNS ADDRESS

Cinderella Shoes Returns,
Block E, Acorn Business Park,
Rathangan,
Co Kildare,
R51 DC97,
Ireland

 

Refund Timelines

Once your parcel is received and reviewed by our returns department the form of payment used to pay for the item will be refunded within 2-7 days. It is important to note that some banks may take longer than 7 days to process your refund. Please allow 14 days from date of return to receive your refund from Cinderella Shoes. In the unlikely event that your card is not refunded on time, please contact our Customer Service team at shop@cinderellashoes.ie The cost of returning the item(s) to Cinderella Shoes is not refunded. This does not affect your statutory rights.